Cancellation & Refund Policy
Clear and transparent policies for subscription management and refunds
Last updated: 8/3/2025
Cancellation Policy
- You may cancel your subscription at any time through your account dashboard
- Cancellation takes effect at the end of your current billing cycle
- No cancellation fees apply for standard subscriptions
- Annual subscriptions can be cancelled with 30-day notice
- Free trial users can cancel anytime without charge
- Account data remains accessible for 30 days after cancellation
Refund Eligibility
- Refunds are available within 7 days of initial purchase only
- Annual subscription refunds prorated for unused months (minimum 30 days notice required)
- Free trial users are not eligible for refunds as no payment was made
- Refunds require written request to support@ashleybot.com
- Refund requests must include reason for dissatisfaction
- Processing fees may be deducted from refund amount
Non-Refundable Services
- Setup fees and onboarding charges are non-refundable
- Custom development work and integrations are non-refundable
- Third-party service costs (voice synthesis, API usage) are non-refundable
- Used messaging credits and API calls are non-refundable
- Domain and hosting fees are non-refundable
- Services used beyond the 7-day refund window are non-refundable
Refund Process
- Refund requests processed within 5-10 business days
- Refunds issued to original payment method only
- Bank transfer refunds may take 7-14 business days
- Credit card refunds typically process within 3-5 business days
- PayPal refunds are instant once processed
- Notification email sent upon refund completion
Billing and Disputes
- All charges are final unless refund eligibility criteria are met
- Dispute any unauthorized charges within 30 days
- Subscription renewals are automatic unless cancelled in advance
- Price changes apply to next billing cycle with 30-day notice
- Failed payments result in service suspension after 7 days
- Outstanding balances must be settled before account reactivation
Service Guarantees
- 99.9% uptime guarantee with service credits for verified downtime
- Service credits equal to prorated daily service fee for each hour of downtime
- Maximum service credits limited to 100% of monthly subscription fee
- Service credits do not extend subscription period
- Planned maintenance windows excluded from uptime calculations
- Service credits must be claimed within 30 days of incident
Contact for Refunds
- Email refund requests to: support@ashleybot.com
- Include account email and subscription details
- Provide detailed reason for refund request
- Response within 48 hours during business days
- Phone support available at +91 6207335505
- Business hours: 9:00 AM - 6:00 PM IST
Need Help with Cancellation or Refunds?
Our support team is here to assist you with any questions about our policies.