Privacy Policy
Your privacy is fundamental to our mission at Ashley AI
Last updated: August 3, 2025
At Ashley AI ("Ashley", "we", "our", or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer engagement platform at ashleybot.com. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
- Personal information you provide during account creation (name, email, company details)
- Website URLs and business information you submit for AI agent creation
- Usage data and analytics to improve our services
- Payment information processed securely through our payment partners
- Communication preferences and support interactions
How We Use Your Data
- Creating and managing your AI agents for customer engagement
- Processing website data for business analysis and content understanding
- Generating voice-enabled agents for enhanced user interaction
- Providing customer support and service improvements
- Sending important account and service updates
- Analyzing usage patterns to enhance platform features
Data Storage & Security
- All data is encrypted in transit and at rest using industry-standard protocols
- Secure database infrastructure with comprehensive security measures
- Regular security audits and vulnerability assessments
- Strict access controls and authentication requirements
- Automated backups with secure retention policies
- Compliance with data protection regulations
Your Rights & Control
- Access your personal data at any time through your dashboard
- Request data correction or updates
- Delete your account and associated data
- Export your conversation data and analytics
- Opt-out of marketing communications
- Control AI agent data retention settings
Third-Party Services
- Voice synthesis services for voice-enabled agents
- Website analysis services for content understanding
- AI and machine learning services for natural language processing
- Secure payment processing partners
- Analytics services for platform improvements
- All partners comply with strict data protection standards
Contact & Data Requests
- For privacy inquiries: privacy@ashleybot.com
- Data access requests: support@ashleybot.com
- Response time: Within 48 hours
- Data deletion requests processed within 30 days
- Annual privacy policy review and updates
- Transparent communication about any changes
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience. Essential cookies ensure our platform functions properly, while analytics cookies help us understand usage patterns. You can manage cookie preferences through your browser settings.
Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Conversation data is retained according to your subscription plan settings. You may request deletion of your data at any time.
International Data Transfers
Your information may be transferred to and maintained on servers located outside of your country. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email.
Questions About Privacy?
We're here to help. Contact our privacy team for any questions or concerns.